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Primary Function

The primary function of this role is to ensure the smooth running of a nationwide learning service to a network of 43 branches. This role would suit someone with experience co-ordinating course using a Learning Management system. The role holder will co-ordinate suppliers, manage budget and invoices, work with venues and trainers. Excellent customer service skills are a must, as this is the first point of contact for customers to gain support, from across 43 branches across England and Wales. This role does not require expertise in the design and delivery of learning as this is not part of the role.

Responsibilities and Duties

• Ensuring the training schedule runs smoothly by liaising with delegates, trainers and venues.
• Responsible for managing the Cognita Learning management system and any training and communications to the branch network
• Responsible for preparing and distributing a variety of reports to stakeholders using Cognita and Power BI
• Act as a credible and professional Single Point of Contact (SPoC) for the L&D function.
• Updating the annual L&D schedule, selecting the most cost-effective way to resource this schedule, using suppliers and internal SMEs for design and delivery.
• Lead L&D yearly activities, e.g. training needs assessment, budget tracking and invoicing, Service Level Agreements (SLAs) with vendors and contractors and course plan creation
• Supporting the Head of L&D in the annual budget planning and ensuring suppliers are informed of all processes.

Key Competencies/Attributes

• Has strong co-ordination skills coupled with the ability to effectively engage with and influence stakeholders at all levels
• Has attention to details and able to challenge and optimise processes
• Has strong communication skills, a very clear thinker and can demonstrate strong problem-solving skills

Must have strong IT and virtual environment skills able to efficiently use MS Office Products (e.g. Power Point, Word, Excel, Adobe, MS Projects, MS Teams, MS Planner)

• Experience using Learning Management Systems
• A genuine interest in the development of workforce (including self-development) capabilities and in the establishment of a learning culture is a must. Previous experience within learning and development is a strong advantage

Benefits:

• Salary - competitive
• 26 days annual leave per annum
• Free lunch on site
• Gym on site
• Pension scheme
• Employee Assistance Programme (EAP)
• Employee discounts

Please note, this role is office based (Leatherhead, Surrey) so the successful candidate must be a commutable distance.

CV needed? Yes
Cover letter needed? Optional
Document: See job profile