Mental health crisis line for policing

23 July 2025

The 24/7 Mental Health Crisis Line is an independent and confidential service for anyone working in policing, experiencing a mental health crisis or suicidal thoughts.

If you’re in crisis, and need help now, call 0300 131 2789

• Whatever your role in policing, the Mental Health Crisis Line is for you.
• If you’re in crisis, the line provides in-the-moment support to help keep you safe and stable. 
• If you call the number, you’ll speak to a qualified counsellor trained in suicide prevention and experienced in helping those who work in the emergency services. The call handlers understand the lived experience of police staff and officers – but it’s an independent line and completely separate from policing.
• Call handlers will be able to signpost you to more support if needed. But no information is shared with your force or line manager – it is 100% confidential. 
• This is not a referral service for members of the public.

 

About the Mental Health Crisis Line

Daily life is tough. And on top of that, policing can expose you to stress, trauma, and high-pressure situations – it's common for this to have an impact on your mental health. 

You don’t have to face difficult times alone. This 24/7/365 line is specifically for police officers and staff, who are in crisis, providing a safe space to talk and receive support from qualified, independent counsellors.

It's totally confidential.

 

The Crisis Line is being delivered in partnership with TASC, The Ambulance Staff Charity, who have delivered a similar service for ambulance staff and fire and rescue staff. The Crisis Line is staffed with independent, expert counsellors trained in suicide prevention who understand policing.

It's been tried and tested

Oscar Kilo have worked with police forces across the North East region to pilot the Mental Health Crisis Line. The pilot ran for 12-months. This allowed them to test it, refine it and demonstrate the clear demand for the service. Now, they’re making it available to ALL police forces in England and Wales.