Make a complaint

If you need to make a formal complaint or express dissatisfaction, PFEW have partnered with Safecall, an independent and external organisation.

Reporting concerns in any organisation can be difficult.  Some individuals feel unable to speak up through internal channels, particularly on sensitive issues, and this service provides members with a route for that together with reassurance that their voice will be heard and handled impartially. It is important for the Federation that members raise their concerns, have them assessed, investigated and appropriately dealt with.

Report online

Use Safecall’s secure online portal to submit your concern in writing. You can track your case, receive updates and respond to any follow-up questions without needing to call.

Click here to report online

Call the Integrity Line

Speak directly with a Safecall operator, who is entirely independent of the Federation. They will take a written record of your report with your consent.

0800 046 5670
Free to call · available 24/7, 365 days a year

Concerns that may be reported include (but are not limited to):

• Misconduct
• Criminal offences
• Lack of integrity
• Discrimination
• Victimisation
• Unprofessional behaviour
• Other serious concerns

Scan the QR code to make a formal complaint / express dissatisfaction.