24/7 mental health crisis line launched for police officers and staff

21 July 2025

A promotional poster for the new crisis.

Police officers and staff across Hertfordshire now have round-the-clock access to a new confidential crisis line, providing immediate support for those experiencing mental health difficulties.

Launched today (21 July) by Oscar Kilo, the National Police Wellbeing Service, the Mental Health Crisis Line is designed to help anyone in policing who may be struggling with issues such as suicidal thoughts, self-harm, grief, or exposure to trauma.

The helpline is staffed by trained and qualified counsellors who have extensive experience supporting emergency service personnel. They understand the specific pressures that come with a career in policing and are equipped to deliver immediate care, emotional support and follow-up assistance where appropriate.

Confidentiality is at the heart of the service. Nothing shared with the crisis line team will be passed to the Force, managers or occupational health. It’s a safe, non-judgmental space for officers and staff to speak freely and get the help they need.

Partnership

The initiative is part of Oscar Kilo’s broader suicide prevention strategy and its ongoing mission to improve mental health support across policing. It has been developed in partnership with The Ambulance Staff Charity (TASC) and is supported nationally by Police and Crime Commissioners through the Association of Police and Crime Commissioners (APCC).

Luke Mitchell, chair of Hertfordshire Police Federation, said: "This helpline is an incredibly important step forward in protecting the mental health of our colleagues. Every day, officers and staff across Hertfordshire face challenging, high-stress situations - many of which can have a lasting emotional impact. Having access to immediate, confidential support 24/7 is not just helpful - it’s essential.

"We must continue breaking down the barriers that prevent people from asking for help. This service offers reassurance that when you’re at your lowest, someone is there - someone who understands policing, who will listen, and who won’t judge. I encourage anyone who is struggling, no matter how quietly, to reach out. You are never alone in this.”

For more information, visit the Oscar Kilo website.

The Mental Health Crisis Line is available now. Officers and staff can call 0300 131 2789 at any time, day or night.