Care on Demand
The GP Care on Demand service provides the subscribing member of the Group Insurance Scheme and their resident family with unlimited access to a GMC licensed practising GP from the comfort of their home or workplace.
You can conveniently schedule a video consultation or request a telephone call back consultation from an experienced GP who’ll take the time to support your individual needs. Where appropriate, they will be able to issue an open private specialist referral letter or a private prescription.
If it is identified you will benefit from a second medical opinion the doctor will support you by connecting to the Best Doctors® service which has a network of over 50,000 world leading specialists to review your case in full and help support some of the most important decisions you may have to make around your health.
Brought to you by Teladoc Health, a world leader in virtual care, you can use the GP service when you are abroad to access doctors who are practised in supporting patients wherever they are in the world.
Key benefits:
- 24/7, 365 days a year, worldwide access
- Connect via the App, or simply call
- Discuss all aspects of your physical and mental wellbeing
- Unlimited consultations; you can use the service as much as you need
- Connect with a high quality GP* who has the time to listen and to help you.
To arrange an appointment simply download the 'Care on demand' App** create an account and book a consult:
Apple Store: https://apps.apple.com/gb/app/care-on-demand/id1481628208?ls=1
Google Play: https://play.google.com/store/apps/details?id=com.advancemedical.careondemand
Contact the Federation office for the code.
Or you can call: +44(0) 203 499 4891
No pre-existing medical condition exclusion or age limit applies.
To access Care on Demand you must subscribe to the Group Insurance Scheme. Sign up to the scheme.
*Teladoc GPs are carefully selected and actively practising medicine. They have over six years of professional experience, undergo quarterly appraisals and continuous training.
**As part of Care Quality Commission (CQC) regulations patients, when engaging the service for the first time, will be asked to go through a positive ID process.
GP Care on Demand is provided by Teladoc Health, Inc.
Teladoc Inc is a telemedicine company that uses telephone and video-conferencing technology to provide on-demand remote medical care via mobile devices, the internet, video and phone. www.teladoc.com
Care on Demand FAQs
Q How do I access the app
A Look for the logo above on either the Apple Store or Google Play
Apple Store: https://apps.apple.com/gb/app/care-on-demand/id1481628208?ls=1
Google Play: https://play.google.com/store/apps/details?id=com.advancemedical.careondemand
Q Is the service 24/7?
A Yes
Q How do I get the ID reference for the APP
A Contact the Federation office.
Q Is it accessible worldwide
A Yes
Q How long will I wait for an appointment?
A You select a time from the schedule and GP callback is typically within 1-2 hours
Q How long is an appointment call?
A Depending on complexity the average is 15 minutes by phone or 30 minutes by video call
Q Is there a limit to the number of times I or may family can use this?
A No, there are no limits to the consultation service
Q Can I add a partner/spouse to my Care on Demand account?
A No, Partner's will need to download the app and create their own account using the same ID reference as medical information is confidential
Q What is the phone number to call?
A +44 (0) 203 499 4891
Q Is the information shared with my GP?
A Yes, if you give your consent
Q Can the GP issue a prescription or referral letter?
A Yes, if considered necessary
Q Does an adult need to be present for child consultations?
A Yes, if considered necessary
Q At what age will cover for my children cease?
A Cover for children ceases at age 21 or 25 if still in full time education
Q If accessed outside of the UK will advice be country appropriate?
A Yes, GP recommendations will reflect where you are at the time
West Midlands Police Federation is an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited, and George Burrows is a trading name of Arthur J. Gallagher Insurance Brokers Limited, which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 55 Blythswood Street, Glasgow G2 7AT. Registered in Scotland. Company Number: SC108909
