Claims

📝 Claim Information for Subscribing Members

These claim details apply only to subscribing members of the Group Insurance Scheme.

For the following claims, please contact the relevant company directly:

🛫 Travel Insurance – Policy DM9120AHA256

🚨 Emergency Assistance

If you need urgent help while travelling:

• 📞 0330 660 0548
• 📧 assistance@mstream.co.uk

📝 Non-Emergency Claims

For general claims and enquiries:

• 📞 0330 660 0549
• 📧 claims@mstream.co.uk
• 🌐 Submit a Claim Online

✈️ Smart Delay Plus

Enjoy complimentary airport lounge access if your flight is delayed.
Register your flights at least 48 hours before departure:

• 🔗 Smart Delay Plus Registration
• 🔐 Pin Code: 7502

🏥 Free Healthcare in the EEA – GHIC Card

Apply for your free GHIC card to access healthcare while travelling in the EEA:

• 🔗 Apply for a GHIC Card

🚗 Motor Breakdown (UK)

📞 01206 714736 or 01603 327180
📱 Download the CallAssist App.

• App Store visit: https://apps.apple.com/cz/app/call-assist-vehicle-rescue/id6446279862.
• Google Play visit: https://play.google.com/store/search?q=Call%20Assist&c=apps

🏠 Home Emergency Assistance

📞  0330 303 1386

⚖️ Legal & Financial Support

• Legal & Tax Advice Helpline: 01483 954080
• Legal Expenses Claims: 01483 954089
• Debt Advice Helpline: 01384 884085

🧠 Health & Wellbeing

• Health Assured Mental Health Counselling (24 hr): 0800 328 0003

Download the Wisdom App on the app Store or Google Play by following
https://qrco.de/bcu9oo. Please use code WESTMERCIA.PF for the Wisdom App.

• GP24:
  
  • 📞 0345 222 3736 🌍 Overseas: +44 (0)161 468 3789

Download the GP24 app at https://philipwilliams.gp24.co to book appointments. On first use, click Reset Password to create an account and use code WM25 to register.

💙 Life Insurance & Terminal Prognosis Claims

Please contact the Federation Office directly on staff@wmpf.polfed.org.

👮‍♂️ Claim Forms for Serving Officers Only

These benefits and claim forms apply only to serving officers:

• On Duty Assault Benefit
• Emergency Dental Treatment due to Accident
• Police Treatment Centre
• Court Award Compensation
• Unsociable Hours
• Hospital Benefit
• Initial Sickness Benefit
• Critical Illness
• Mobile Phone Cover – 📞 0344 412 0982
• Personal Accident (Permanent Total Disability / Loss of Use / Permanent Disabling Injuries)

📩 Once completed, please return the form with relevant documentation to the Federation Office by email or post.