Claims

These claim details are for subscribing members of the Group Insurance scheme only.

For the below claims you will need to contact the company direct. 

• Travel DM9120AHA245

Emergency 0330 660 0548, assistance@mstream.co.uk 

Non-Emergency 0330 660 0549, claims@mstream.co.uk, www.submitaclaim.co.uk/wmp 

• Motor Breakdown UK

01206 714736 or 01603 327180

Download the CallAssist App on the App Store or Google Play

• Home Emergency Assistance 01384 884041
• Legal and Tax Advice Helpline 01483 954080
• Legal Expenses Claims 01483 954089
• Debt Advice Helpline 01384 884 085
• Health Assured 0800 328 0003
• GP24 0345 222 3736 or if overseas +44 (0) 161 468 3789

For Life Insurance and Terminal Prognosis claims please contact the Federation office. 

The below details and claim forms are for Serving Officers only. 

• On Duty Assault Benefit
• Emergency Dental Treatment due to Accident
• Convalescent Benefit 
• Court Award Compensation
• Unsociable Hours
• Hospitalisation Benefit
• Sick Pay Benefit
• Critical Illness
• Mobile Phone Cover call 0344 412 0982 
• PERSONAL ACCIDENT CLAIM FORM (PERMANENT TOTAL DISABILITY / LOSS OF USE /
  PERMANENT DISABLING INJURIES)

Once the claim form is completed please return (along with relevant documentation) by email or post to the Federation office.