24/7 mental health crisis line launched

22 July 2025

Police officers and staff in Dyfed-Powys now have access to a new, confidential crisis line offering round-the-clock mental health support.

Launched by Oscar Kilo, the National Police Wellbeing Service, the Mental Health Crisis Line is designed to provide immediate help for those struggling with serious issues like suicidal thoughts, self-harm, bereavement, or trauma.

Calls are answered by fully qualified counsellors who specialise in supporting emergency service workers. They have a deep understanding of the emotional pressures unique to policing and are trained to provide crisis intervention, emotional care, and follow-up support.

All calls are treated in the strictest confidence - with no information passed to line managers, occupational health, or the Force. The service exists purely to give officers and staff a safe and supportive space when they need it most.

The initiative is part of Oscar Kilo’s broader mental health strategy and is being delivered in partnership with The Ambulance Staff Charity (TASC). It has been backed nationally by Police and Crime Commissioners through the Association of Police and Crime Commissioners (APCC).

Delme Rees, chair of Dyfed Powys Police Federation, said: "We’ve seen the impact this job can have on people’s mental health - especially when it comes to trauma, fatigue, and stress that builds over time. 

“This new helpline is an essential resource for our colleagues, offering specialist help 24 hours a day, without fear of judgement or consequence.

"It’s vital that our officers and staff know there is someone they can talk to, someone who understands the nature of the job. This is about saving lives and protecting those who serve our communities. 

“Please don’t suffer in silence - support is just a phone call away."

Visit the Oscar Kilo website for more information.

The helpline is available now. Officers and staff can call 0300 131 2789 at any time. 

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