A true symbol of resilience and dedication, retired police dog Baloo has been crowned the winner of The Kennel Club Hero Dog Award at Crufts 2025. The announcement was made on Sunday, 9 March, at the bp pulse LIVE arena at the NEC in Birmingham, marking a moment of celebration for Baloo, her handler Mandy Chapman, and the entire policing community. 

Baloo, an eight-year-old German Shepherd, was a finalist in the Extraordinary Working Dog category alongside her devoted owner, former police dog handler Mandy Chapman. Their inspiring journey captured the hearts of the public, culminating in an extraordinary victory at the world’s greatest dog show. 

Baloo’s remarkable journey began in October 2018 when she suffered life-changing injuries while on duty. She was struck by a suspect’s car fleeing a crime scene, leading to the devastating amputation of one of her legs. Despite this setback, Baloo’s determination and spirit never wavered. 

Upon her retirement, Mandy took Baloo into her home, and as the courageous canine recovered, she began making visits to the Essex Police force. These visits quickly proved to be invaluable for the mental health and well-being of officers and staff who had been affected by the traumatic incident. 

Recognising Baloo’s therapeutic impact, she and Mandy were introduced to the College of Policing’s well-being team, paving the way for the creation of the ‘Oscar Kilo’ wellbeing and trauma support dog’s service. This initiative has since expanded across the country, with over 250 wellbeing and trauma support dogs now providing comfort and companionship to officers and staff nationwide. 

Baloo and Mandy’s volunteering has extended beyond police stations. The duo regularly visits schools, care homes, and community groups, including Guides and Scout groups, where Baloo’s presence continues to inspire and bring comfort. 

Their efforts were recognised when Baloo was selected as one of five finalists for The Kennel Club Hero Dog Award in February. Over the course of a month, nearly 120,000 votes were cast by the public, demonstrating the profound impact of her story. The award was presented by campaigner Josephine Hamilton OBE and Paralympian Ellie Simmonds OBE, celebrating Baloo’s dedication and unwavering spirit. 

As part of the award, Baloo and Mandy received a cheque for £5,000 from The Kennel Club Charitable Trust, which will be donated to their chosen charity – the Essex Retired Police Dog Fund. The four other finalists also received £1,000 each for their respective dog charities, recognising their incredible contributions. 

Mandy expressed her immense pride in Baloo, stating, “She is an amazing dog through and through. Despite her disability and the terrible injuries she sustained, she has come through it all so well and finds joy in life, as well as giving joy in life, every single day. 

“You can see the difference she makes to people when she goes to see them. She proves that however hard things get, you can get through it. She is super soppy and sharing her is so rewarding, I love every second of it. I can see why this competition goes to public vote because who on earth could choose, but thank you to each and every person who has voted for her.”