Care on Demand – new benefit under Group Insurance Scheme

18 February 2020

From 1 October 2019, subscribing members of the West Midlands Police Federation Group Insurance Scheme (GIS) have had access to Care on Demand.

This allows Federation members paying into the GIS, and eligible dependants, to arrange an appointment 24/7 with a General Medical Council (GMC) licensed GP, whether in the UK or while on holiday.

For any non-emergency case, whether physical or mental, you can discuss your health concerns with a GP, via phone or video consultation. Calls can normally be arranged within two hours of your request. And unlike a GP visit, there is no time limit on the consultation (video consultations are up to 30 minutes) and you can ask more than one question.

Furthermore, the Care on Demand GP can arrange for a private referral to be sent to you or a private prescription* - to be sent to a pharmacy of your choice if you are in the UK.

It’s a service that is not designed to replace your own GP but to work in conjunction, entirely in line with the Secretary of Health’s strategy of introducing digital solutions to the NHS.

So far, those who have used the service have been thrilled with it, and a recent survey revealed a 93 per cent recommendation rate with 89 per cent satisfied or very satisfied.

A West Midlands officer who has used the service said: “Very useful to have. Great that you offer out of hours, I was able to speak to someone in the middle of the night, I called at 1am and I was able to speak to the doctor not long after.”

West Midlands Police Federation provides the Group Insurance Scheme in partnership with George Burrows.

Find out more about the scheme and sign up.

* Within safe online prescribing guidelines

West Midlands Police Federation is an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited. George Burrows is a trading name of Arthur J. Gallagher Insurance Brokers Limited, which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909. www.ajg.com/uk. GP on Demand is provided by Teladoc Health, Inc. Is a telemedicine company that uses telephone and video-conferencing technology to provide on-demand remote medical care via mobile devices, the internet, video and phone. www.teladoc.com.